Shipping Policy

All orders will be charged the same day they are placed, and will move to processing within 72 business hours of the order being placed. (You will get a tracking number. It might not update tracking immediately, as processing and transit time are different).
Due to high volume, address changes, order cancellations, and order changes will not be accepted and or granted after an order is placed.
We process the label first, then your order moves to picking and packing.
Pre-Order Items: Please allow up to 45 days for processing. If your order contains a pre-order item, the entirety of the order will not ship until pre-order items are in stock.
Please allow 7-10 business days for shipping. During peak times or large sales, this time frame may vary.

We will NOT be held responsible for orders shipped to the wrong address as a result of the customer’s mistake or misspelling of the shipping address.
It is the sole responsibility of the buyer to make certain that she or he enters the address correctly. Please double-check the address you enter and make sure it is valid for USPS / UPS shipments.
Our packages cannot be forwarded to a different address in the case of an incorrect address. The shipping address entered must be the final location of the shipment.
Unless otherwise noted, Head Kandy LLC does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duties, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect these fees / taxes beforehand, and cannot give you an estimate on these costs because it varies widely depending on the receiving county. It is the buyers responsibility to be familiar these fees / taxes before purchase.
We have the right to cancel orders at any time due to any reason.
We may use information provided to contact the customer / buyer if there is a problem with an order.